RON K
My brake problem was diagnosed as the result of a manufacturing defect in a part installed by ACAR. The problem was resolved promptly, and at no charge. Thanks, guys!

Al's Certified Auto Repair replied:
Ron thanks for the kind words. We do not have many parts fail; but, when we do that 3 year 36,000 miles nationwide warranty certainly comes in handy. Thanks for the kind words Al Sutherland Jr

JESSICA K
I only take my car to Al's since my forest pill change there. They took me into the garage and showed me personally what was wrong with my car.. that's a first for me.

Al's Certified Auto Repair replied:
JK we feel that it is very important for the customer to fully understand the needs of their vehicle. I am glad we impressed you. I ;however, see we still have a little work to do so that we can earn that 5th star. Trust me when I say we will continue to strive to meet or exceed your expectations on every visit. Thanks

Al Sutherland Jr

HEIDI T
Thank you !

RAY B
My compliments to Todd. Very courteous, prompt and professional.

JAMES J
Thanks!

MARGARET N
always does a great job taking care of my car, tells me up front what it will cost been going there for years

JODI M
I was treated very well when I came in to have my muffler fixed.

LISA M
As usual, Al was his friendly, cheerful self, full of guidance and information as I ponder the purchase of a new car. Thanks again, Al!

JAMES L
Got it right, in the end.

BRIAN G
Had my oil pressure sensor changed.

ROLAND L
Great job!

DR. SYD & DEBORAH S
First time user. Routine maintenance and lookover on Honda with 140,000 mi. Took me to work and picked me up, car seems happy, charges were appropriate.

RICHARD K
I think I ended up paying far more in labor costs than I should have. I brought this truck back to you 3 times for essentially the same issue. If it had been fixed completely the first time, the charges I paid for labor would have been considerably less. I think the work was good, but the costs were too high.

CAROL D
I could not click the rating it did not work but you guys are awesome. I tell everyone about you of we talk about car repair.

DOMONIC E
My third time getting service here. They are friendly, honest, and fair.

Al's Certified Auto Repair replied:
Dominic, I really appreciate you taking the time to comment on your last service visit with us. Our goal is to always meet or exceed your expectations; although, your comments were very positive, I can't help but think we could have done a little bit better. I promise we will work harder to get that fifth star from you on the next visit.

DEEK C
Now my car starts great and I can see the road with my low beams. Good job.

Al's Certified Auto Repair replied:
Deek, it is always a pleasure working with you on the maintenance of your vehicle. I am glad that we were able to resolve your headlamp and starting issues. Thank you for the kind words .

Al Sutherland Jr
President

SHIRLEY F
Thanks for taking care of the problem!

Al's Certified Auto Repair replied:
Shirley, I am glad we were able to take care of your vehicle too your satisfaction; as you know, we always strive to meet or exceed your expectations on every visit. We will continue to do this.

Thanks

Al Sutherland Jr.
President

JOANN K
Excellent customer service, as always!

PETER & SARA L
Friendly - quick service. Best prices around

JON M
Very friendly and honest service!

Al's Certified Auto Repair replied:
Thank you very much. Very Friendly and Honest Service That is a tremendous compliment thank you very much.

Al Sutherland Jr

CHARLES W
These guys are great! If you want a mechanic you can TRUST and stands behind their work go here

Al's Certified Auto Repair replied:
Well thank you for the very kind words. We want to earn your trust and confidence every time you come in. Thank you for sharing the great comments.

Al Sutherland Jr

MARGARET N
have alway been right with me, good people

Al's Certified Auto Repair replied:
Our core beliefs are to be completely honest with our customers. I am glad to see that "honesty is truly the best policy" Thank You for taking the time to fill out our survey

Al Sutherland Jr

ERIK T
I go here every time, they are very good, very nice, I'm very picky where I will go. I recommend this place to everyone.

Al's Certified Auto Repair replied:
Erik we appreciate your kind words about you vehicle service at Al's Certified Auto Repair. We try very hard to exceed your expectations and appreciate the fact that you have the confidence in our abilities to recommend your family, friends and neighbors to us. Thanks again

Al Sutherland Jr

KARIN D
Always upfront and honest. I know what to expect and am confident the issue is taken of

Al's Certified Auto Repair replied:
Well thank you Karin. It is always our intention to advise you of the facts. We find it is more beneficial to you, too have all of the facts so that you can make the right decision for you and your family. We will always strive to give you the right advice and thanks for taking the time to fill out the survey.

RON K
I've been a regular ACAR customer for years. Recently I was especially grateful to Al's crew for NOT doing work I had requested on an elderly vehicle. Instead, they called to report several vehicle defects that I had not been of, and which could cost BIG BUCKS in the near future. Armed with that information, I''m going to be looking for a replacement vehicle rather than going ahead with the repair I had originally requested.

Al's Certified Auto Repair replied:
Well thank you Ron, it is always our intention to advise you. If we make you aware of what we see, you are better able to make decisions that are more in line with your needs. Sorry for the bad news; however, I am glad you did not perform repairs on a vehicle that was not worth repairing.

CAROL D
Awesome!

CYNTHIA H
Very professional and they treat me right.

JERRY N
ACAR provides top notch service at reasonable rates with skilled personnel; a great combination.

Al's Certified Auto Repair replied:
Jerry, Thank you very much for the kind words. It is always our intention to provide a level of service that meets or exceeds you expectations. We feel that we can only do that with AAA approved, ASE certified Technicians. Thank you again for the kind words.

RAYMOND T
Already have made such a recommendation and will do so again as the opportunity arises.

Al's Certified Auto Repair replied:
Thank you for the referrals, one of the sincerest forms of praise, is when someone has the confidence to refer a family member or friend to a business based on a past experience. Thank you very much.

STEVE H
It's a big deal to me to sink money into a used car so trusting you to help me make a final decision says a lot about how much I value your professionalism. You guys are friendly, courteous, quick to fit me in for an appointment and I love the fact that you allowed me ot walk around and under the car and actually talk to the mehcanics and ask questions. That was invaluable to me. I will absolutely use you guys for service on the Jeep that I bought and tell others about you!

Al's Certified Auto Repair replied:
Steve those are very nice sentiments and we greatly appreciate and value the trust that you have placed with us. I hope you enjoy the Jeep and get many miles out of it.

Sometimes the best way to explain something is simply to show you. I am pleased that you were taken out to the vehicle while it was up in the air.

PHILIP J
Everyone was very helpful and understood my anxiety with vehicle repairs, I mean who doesn't feel the sting of the verdict when you go in? Ready in time and to date running properly! Thanks Al & Crew

Al's Certified Auto Repair replied:
Phillip I am so glad to hear that your were taken care of so well. We completely understand the anxiety of car repairs, whether it is a simple oil and filter change or the dreaded State of Maine Inspection; our, staff wants you to have a relaxed experience. We take great pride in letting you know what repairs you need today, and those repairs that can wait. Our job is to advise and educate and in doing so you can make the decision that is right for you and your family. Thanks for the kind words Al

CHRIS M
Thanks!

An anonymous customer
Great affordable, friendly service. Thank you!

STEVE H
You guys did a great job again. You found the issue in my new car was the steering rack, which turned out to be a $1000 + job that was covered under warranty because it was caught in time. That is the second time your excellent diagnostic skills have saved me big $ with a used vehicle. You will be my new regulat mechanic for future service.

RON K
No problem with the work done. There was a bit of a mixup as to which of my vehicles had been scheduled in for service, but it was quickly resolved.

MIRANDA H
Appreciate ACAR friendly service - the coupons and rewards program are great and we always feel like we got the best "bang for our buck."

VLADIMIR A
First of two consecutive services... Had the neutral switch replaced in my Mazda MPV. Fixed the issue with starting and not changing gears correctly. Awesome. Paid an extra $60 over estimate for fixing a coolant leak that causes the issue, but getting it fixed right is why I came... Very happy, but...

STEPHEN B
friendly service

DEEK C
Al,

The answer is always going to be excellent and I can't seem to be able to make anything happen when I hit the star. So instead of sending me any more surveys just mark mine down as Excellent.

Deek

MEREDITH C
As usual, 5-star service!

RICHARD H
Had $2600 worth of work done to the engine of my vehicle. They were very courteous, efficient, and under budget. I was able to drop off and pick up outside of business hours, and pay over the phone, which was very convenient. One tiny unrelated issue wasn't fixed, but I'll have them take a second look when I bring it back for a 500-mile check.

PETER & SARA L
Completed on time and fair price- Simply the Best

CAROL F
I am always well taken care of at ACAR. I appreciate the terrific service and friendly atmosphere. Thanks for all you do. The tires are great! In His Service, Carol

REBECCA G
Service was very good, took a little longer than I was expecting the first time I took it in, but the remainder of the service was excellent. Still waiting on a quote for more service.

JERRY N
The work done has breathed new life into the 2001 Tacoma with 195-thousand miles. Runs like a mature mustang!

ROLAND L
Good job every time.

COURTNEY B
Thank you as always! My daughter especially loved her little stuffed animal you gave her. How nice!

Al's Certified Auto Repair replied:
Courtney I am glad that you and your daughter enjoyed the visit to Al's Certified Auto Repair. My wife and I love kids and know how it can be waiting for a car repair with kids. I am glad that she enjoyed the toy and I hope it made your visit a little easier.

Al Sutherland

RICHARD H
There is a new service person behind the counter who is not very friendly or informed as the person I had become used to interacting with, but the quality of the work they did is good, I would say.

Al's Certified Auto Repair replied:
I am sorry that you thought the service personnel you dealt with was not very friendly. I believe that what may have been thought of as unfriendliness was most likely extreme concentration; brought about by their newness. I can assure you that you will find the staff very friendly on your next visit as they will have more time under their belts. Thanks again for your feedback it will and does make us better.

Al sutherland

CAROL F
has to wait a little longer than usual ans the sticker is incorrect- should be for 5000 miles not 3000 miles will bring it in when I get that way

Al's Certified Auto Repair replied:
I am sorry your visit did not meet you expectations Carol. I have reviewed your last visit and I have spoken to the Service Manager so that we can correct the timeliness of appointments. Thank yo for you input it will help us improve the service we provide our customers.

KARIN D
Always friendly and helpful. Cares that the car belongs to my teenage granddaughter so safety is priority...Thank you

Al's Certified Auto Repair replied:
Karin, thank you for the kind words; as a dad and grandfather, I certainly aware of the precious cargo our vehicles carry around. Al Sutherland

DEBORAH P
Very friendly service at desk and not afraid to ask for outside help with a problem.

Al's Certified Auto Repair replied:
Deborah thank you for the kind words. I see that we still have some work to do so that we can get that last start from you. Please let us know where we fell short so that we might be able to correct it. Thanks

Al Sutherland

COURTNEY B
Thank you as always!

Al's Certified Auto Repair replied:
Courtney it is our pleasure and thank yo for taking the time to fill out the survey.

CAROL D
greaattt service!

DEEK C
You did an excellent job on my AC and went far beyond what one might expect to give me an almost new AC system using parts from my old car. Thanks.

Al's Certified Auto Repair replied:
Deek, it is always our pleasure to assist our customers however we can. I am just glad that all of the parts off of your old car were good.

HEATHER G
My husband and I have been coming to you guys for a few years now for different services ranging from oil changes, break jobs and replacing fuel pumps, but both of our most recent experiences (separate times but within a few weeks of each other) were not as pleasant as they normally are. This feedback is going to be based on my experience, as well as my husbands experience because he won't write a review. First, the girl, Lindsey, at the front desk, she has NO customer service skills what so ever, nor does she seem to know mechanics or cars very well and when she answers the phone it sure doesn't sound like she enjoys her job. God for bid she has to answer a question for you, you might get a correct answer. She sighs, says "whatever" and "I think so", not reassuring. Frankly I miss Barry. Second, My husband recently had to get his fuel pump replaced, not a cheap job. It died on him while driving home from work so he had it towed to ACAR , this was a Tuesday evening. He called Wednesda

JAMES L
Consistently good work, well communicated

Al's Certified Auto Repair replied:
James, thank you for taking the time to complete our customer satisfaction survey. I am pleased at your comments;however, I am concerned that we only earned a 4 star rating from you. I am sorry that we fell short and will make every effort to earn the other star. If there is anything in particular that we could have done better, please let me know.

Thanks again

Al Sutherland

SUE P
They took care of the repairs quickly and the final bill was a little less than the estimate! Thank you.

Al's Certified Auto Repair replied:
Thank you for the positive comments Sue. It is always our intent to meet or exceed your expectations. I am glad the bill came out a little less than you were expecting. Thanks again

JERRY N
I'm counting on ACAR to keep the Tacoma running now that it's approaching 202,000 miles. So far the effort has been successful. It will probably reach 222-thousand before I'm able to bring my work commutes to a more reasonable level.

REBECCA G
Only thing I would change is knowing approximately when I would hear back about my vehicle upon leaving it.

Al's Certified Auto Repair replied:
Rebecca I think that is a wonderful idea. I don't believe that should be that difficult to implement. We will begin working on that today. Thanks for the great idea.

Al Sutherland Jr

CAROL D
Of Course Al!

WILLIAM & PAULA H
Work is done well and on time.

PAM S
As always, they took good care of me and didn't try to sell me something that I don't need. They are great.

BOB D
Always excellent service!

CAROL D
Definitely would recommend. Have had nothing but prompt service since I began going to Al's, always accommodating!

RYAN P
Overall great job!

DEBORAH P
When I made appointment for 4 snow tires and alignment was to it would take 1 hour and it took 3 hours. I will still come back. Very honest garage.

STEVE H
I took my car to ACAR for a used car inspection and they found a blown head gasket, which would have cost me thousands! It was the best $45 I have ever spent. Super nice, professional and courteous staff made me a new customer my my other vehicles!

CAROL D
you are awesome!

GISELE / RACHEL B
I went in to have my headlight replaced and since it had only been a year, the service person called the supplier and they agreed to replace it for free. I think the service person went above and beyong and I really appreciate it. They managed to see me on the same day, the day before Thanksgiving too.

CYNTHIA H
Thank you for taking care of my car. Everyone is Professional.

RAYMOND T
I have already recommended and she is using yur service and recently bought a car from you.

LISA M
Everyone is so friendly and helpful!

STEVE F
A professional group with the knowledge, expertise and can do attitude that lacks in many shops.

CYNTHIA H
Tm very happy with ACAR. Everyone is very good at their jobs. Thank you

Al's Certified Auto Repair replied:
Cynthia it is always a pleasure to help you maintain your automobile. Your kind words have been relayed to the technicians, who take great pride in fixing your car right the first time.

Thanks

Al Sutherland Jr

POWERS MCGUIRE
They stand behind their work.

Al's Certified Auto Repair replied:
Powers

I want to thank you for the kind words. I trust that everything is going ok and our team looks forward to helping you in the future. I am proud of our 3year 36,000 miles Nationwide warranty, the only one offering it in the Central Maine area. I feel most any garage can repair cars; what separates all of us is how well we stand behind our repair work.

Thanks

FRANK R
ACAR has provided me with exemplary service for at least 6 years, and I am happy to recommend them to anyone.

Al's Certified Auto Repair replied:
Frank it is always great when our customers can rate us with such a positive review. I truly believe that our relationships begin with car repairs, the we gain the customers trust and finally develop a friendship. Thanks you for the kind words and recommendations. We look forward to working with you for another 6 to 7 years or longer.

Thanks again

Al Sutherland Jr

MAUREEN T
You replaced my timing belt, which saved me from ruining my car. Thank you

GLORIA F
You fit me in on a busy day and I appreciate that very much, thank you

LINDA M
I can always count on you to do a good job at a fair price.

Al's Certified Auto Repair replied:
Linda, Thanks for filling out the survey and for your very kind words about your service experience.

Al Sutherland Jr

CHUCK K
Service is always very good. I particularly appreciate the courtesy van.

Al's Certified Auto Repair replied:
Chuck thanks for filling out the customer satisfaction survey, I am pleased to know that theservice shuttle helps you in servicing your vehicle. I am sorry we did not warrant the 5 start rating this time; please understand that we will strive to earn that 5th star on you r next visit.

Al Sutherland Jr

DAVID M
Mechanics should be required to wash their hands once and awhile. My steering wheel had dirt and grime on it. I knew that would happen when i noticed grease marks on the work orders. Worse happened to my fiances car last time we came in and she won't be back.

Al's Certified Auto Repair replied:
Mr. Marple,

I am terribly sorry that this occurred. We have a policy that the Technicians are to wear rubber gloves while working on the vehicles. It appears that the technician working on your vehicle neglected this rule. He has been written up for this lapse in judgment. The shop has been reminded of the policy and the repercussions of not following the policies and procedures. I will make every effort and will personally inspect your vehicle when it is returned to you; as long as I am notified of you service appointments. I take the quality of our service very seriously and this is not acceptable. I hope that you will accept my sincere apology.

Al Sutherland Jr

President/Owner

DAVID D
You guys always do a great job. I know I can trust that the work being done is necessary and at a fair price. I can't say that about other car repair places in Augusta. Thank you!!

Al's Certified Auto Repair replied:
David thank you for the kind words. It is my intention to always provide the most value for your vehicle repair needs. Your kind words are much appreciated.

Al Sutherland Jr

PAM S
Explains what should be done, so I can understand it. Friendly, polite, knowledgable.

CYNTHIA H
Everyone is professional.

BILL D
The ceramic brake pads did the trick! Drives AND stops like a new car.

STEVE F
Friendly family atmosphere with knowledgeable staff. I was pleased with the overall results and will return my vehicle to ACAR as needed. It's comforting to know certified professionals are doing the work with integrity & pride in their job; and it shows.

Al's Certified Auto Repair replied:
WOW!! Thank you for the very kind words Steve. Customers, such as yourself, make it easy for us to be friendly. Over the years we build relationships based on trust. From this trust we are able to build friendships; and that is when we truly feel we have accomplished something. Our ASE certified technicians are constantly training in an effort to offer you the very best repairs for your automobile. Thank you for noticing their efforts and for the very kind words.

DEBORA W
I hit a very large porcupine and it was unfortunate for the both of us. I had a shield or guard damaged under my car. You managed to get my car repaired quickly (and remove the quills!) and provided great service. I thank you for taking such good care of me and my car.

WENDY & TIM T
We love all and all his team!

VIRGINIA E
Thanks for your super customer care service...fixing my head light so quickly and without a pre-scheduled appointment either! I also appreciate the information shared about my upcoming need for a new timing belt. I can now plan ahead for that expense. Many thanks to everyone.

Al's Certified Auto Repair replied:
Virginia, our job is to inform, educate, council and of course repair your vehicle. We always appreciate the opportunity to help our customers. Thank you for the kind words and taking the time to complete the satisfaction survey.

DEBORA W
Thank you for your excellent service. I did join your rewards program and had work done the week before I joined the program. I was assured that I would be given credit for that transaction on my awards. I have not received it yet. So, I am just checking.

Al's Certified Auto Repair replied:
Debora, thank you for taking the time to fill out the satisfaction survey and becoming a member of the ACAR Royalty Rewards Program; the only program that pays you for allowing us to work on your vehicle.

I am sorry for the delay in awarding the additional credits as I promised. With the introduction of Royalty Rewards, as you can imagine, we have been swamped with applications. This is a manual entry and should be visible on your account tomorrow. You have been credited roughly 622 points.

Thanks again for being a loyal customer and using the Royalty Rewards Program.

Al Sutherland Jr

Owner

JANET N
The team at Al's recently worked on our son's vehicle while he was visiting from out of state, and as always, they were fantastic! Knowing that true professionals that you can trust are doing quality work at reasonable prices, makes them # 1 in our book!! Obviously we tell everyone we know about Al's !! Love you guys!! Jan and Vince Negri, Augusta

DEEK C
Other than waiting a very long time for parts for my last repair, your service is excellent.

Al's Certified Auto Repair replied:
Deek thank you for taking the time to fill out the customer satisfaction survey. I apologize for the length of time that it took get the parts for your 1995 Toyota Corolla. We ordered them over the internet, to save you money and unfortunately they were lost by the shipping company. The place we ordered them from did send out the parts again and we were able to fix your vehicle and still saved you a couple of hundred dollars. Again I do apologize for the delay.

WILLIAM & PAULA H
Service is consistently excellent on our two cars.

TINA T
You are the best!!! Even with the a/c on 30 degrees........ :0)

TINA T
You guys are the best! Even if you leave the a/c on 30 degrees!!!

DAVID M
Solid job, glad to here the service manager apologize for previous events and take control of the situation.

Al's Certified Auto Repair replied:
Mr. Marple, Thank you for giving us the opportunity to improve your service experience with us. I am pleased to see that the service manager was able to address your concerns. We like to think that what separates us from our competition is the way we respond when, no matter how infrequently, we do make a mistake. Nobody is perfect and we really want to right by our customers. Thank you again for the positive review and thanks for allowing us the opportunity to correct a prior mistake.

Al Sutherland Jr

President/Owner

GLORIA F
Everyone is very accomadating, informative and friendly. I would recommend ACAR to everyone in need of auto repair.

Al's Certified Auto Repair replied:
WOW!! That is great praise that we do not take lightly. I am glad to see that the team of professionals we employ are having that type of positive effect on our customers; however, I must say that Great customers also help our staff shine. So Thank you for your kind comments and recommendations and for being one of those great customers. Al Sutherland Jr

RYAN P
Great customer service!

KIRSTEN /STEVEN F
my breaks are so much better. thank you. my engine noise is different, there's a knocking sound now but my timing belt was replaced and I assume it is normal to sound different. the front desk guys are very friendly.

PAM S
Very good service. Explained what was done and why.

DEEK C
Excellent, as usual.

WILLIAM & PAULA H
Service was great. Left my car there because it was an emergency and they managed to squeeze it in. Runs like a charm now.

Al's Certified Auto Repair replied:
Thank you for the kind words. It is always our desire to accommodate your needs in a timely manner.

LAURIE C
Thank you for taking such good care of me and my Honda!

Al's Certified Auto Repair replied:
It was indeed our pleasure. If we can be of further assistance please let us know.

ROSANNA S
Great Service. Thanks.

TARA L
Thank you

PETER & SARA L
We faced a major emergency repair recently and they worked very hard to fit us in and the overall cost was very fare! AL's is the only place that we allow to "touch" our vechicles

Al's Certified Auto Repair replied:
Thank you very much for the kind words. It is always our mission to exceed your expectations on every visit. I am glad to hear that everything was handled to your expectations. Thanks Again for the vote of confidence.

An anonymous customer
way to expensive

Al's Certified Auto Repair replied:
I wish I had more information about your repair needs and why you thought we were to expensive. We may not always be the least expensive repair shop. I believe that our pricing structure offers the best value in the community. When one takes in to consideration the 3 year 36,000 miles nation wide warranty that we offer, the 12 month free road assistance program for select jobs, ASE certified technicians, I believe you would be hard pressed to beat the value. Again I am sorry that you felt we were expensive, I would like the opportunity to discuss this with you, unfortunatly the fact that you responded anonymously prevents me from reaching out to you. Please call so that we can discuss. Thank you for taking the time to respond.

DAVID M
The mechanics are personable, however the front desk man isnt. Service is typically slow but so far good quality which is an ok trade off. I want my vehicle well cared for.

Al's Certified Auto Repair replied:
I am terribly sorry for the problems witht he counter man. I have reviewed your service and have addressed your concerns witht he Advisor in question. I can assure that I do not take this litely and things will have improved by your next visit. I am sorry that the timing of the jobs has not been as quick as you would like; however, I do want to make sure the vehicle goes out of here repaired correctly. I will see what can be done to speed up your next visit. Thanks again for the honest review.

DAVID D
I've been to several auto repair shops in the Augusta area and your shop is the only one that hasn't tried to replace or repair something on my vehicles that didn't need it. There's a lot to be said for that kind of honesty.

Al's Certified Auto Repair replied:
Thank you for the very kind words. Integrity is doing the right thing when nobody is watching. I am glad that you noticed. Our staff will always let you know what we find and will only recomend those repairs that are needed. They will also take the time to help you understand the needs as well. Then you will be able to make an educated decision about your repair needs.

ELLEN N
Do hope you find not a thing wrong with the car next month when I come up. Would like to get you paid up.

JOANN K
Excellent Customer Service - I was very impressed! Thank You!!!

Al's Certified Auto Repair replied:
Well that thank for the very kind words. As I recollect the tech found that there was oil running up the wire harness and into the computer. I think you had a relative working for a dealership in southern maine and he was going to be able to fix the vehicle for you. Rod the service advisor spoke with and we were very happy to hear that he was able to complete the repairs to your vehicle for you. If you find yourself in the area again and we can be of any assistance please stop by. Thanks again for the kind words directed towards our staff, thanks again.

WAYNE R
As I recollect, I've been in to Al's three times. Two, three, or four times I'm not really sure, but each time I HAVE been in I have been treated wonderfully and the service has been great. I have already recommended Al's to three people.

Al's Certified Auto Repair replied:
you are correct it has been three times, and I greatly appreciate that. It is our goal to meet or exceed your expectations on every visit. The fact that you have had the confidence to recomend us to your friends speaks volumes and we appreciate that.

WENDALL L
All service and repairs are done in a very timely manner. Als' has very fair pricing and they are very considerate to every who comes in.

Al's Certified Auto Repair replied:
Thank you very much for the kind words. The team here at ACAR will make every effort to continue to meet or exceed you expectations and work diligently to maintain our competative pricing.

FRANK R
Friendly, Considerate, thorough, dependable, expertise and reasonable rates is why I've brought my 2001 Honda Civic to ACAR for over 6 years.

Al's Certified Auto Repair replied:
I am very glad that our team of proffessional ASE Certified Technicians and service writers have met or exceeded your expectations. Please allow me to scincerely thank you for trusting, the repair needs of your vehicle; with us for the last 6 years. WOW time certainly does fly.

BEATRICE D
VERY THOROUGH

Al's Certified Auto Repair replied:
Thank you for taking the time to respond to our survey. We believe that the best way to offer value added service, is by being very thorough. We hope that will allow our customers to make better decisions about their vehicle's repair needs.

ELLEN N
I do thank you for being so help full to me in the past. You are now paid in full. Thank you so much.

Al's Certified Auto Repair replied:
We are glad that we were able to help you out of a financial pinch. Your loyalty to us enabled us to offer you some assistance, even though we do not do in house charge accounts.

FRANK R
Prompt, Dependable (Thanks for the ride!)

Al's Certified Auto Repair replied:
Thank you for the kind words Frank, it is always our pleasure to service you vehicle and the shuttle service is something that we are very happy to offer. Thanks again

VIRGINIA E
Thanks, Al, for the recommendation on which tires to buy for replacements. Four new tires plus a superb alignment - my 2006 Subaru now performs like a brand new 2013 model! Many thanks.

COLLEEN S
Everyone was very polite, and I was called as they had said they would. I was given an estimate for the job, and they came in under that amount. They were very cautious, to make sure I completely understood what they were going to do.

Al's Certified Auto Repair replied:
We are very happy to hear that we met or exceeded your expectations. We make every effort to help you understand the automotive repair needs of your vehicle. We feel that you are better able to make a decision, pertaining to the repair needs of your vehicle, when you have all of the information. We will continue to help our customers understand their repair needs in the future. Thank you again for taking the time to fill out and respond to our survey.

CAROL F
friendly, competent, caring

Al's Certified Auto Repair replied:
Thank you carol, It is nice to hear that you feel comfortable coming to ACAR. We look forward to servicing you vehicle needs inthe future.

DAVID M
Service is just too slow. Quality is solid. May not be back.

WAYNE R
Great job as always. Thanks!

Al's Certified Auto Repair replied:
I really appreciate the positive response. Thnk you very much Al

DOT & DAVE M
Always happy with service. Trust you guys!! Thanks!

Al's Certified Auto Repair replied:
Dot we have been doing your vehicle maintenance since 2007. I really appreciate your loyalty and will continue to strive to meet or exceed your expectations. Thank you very much for the trust you have placed in us over the past 5 years.

JANET N
You guys are awesome! Thanks to a thorough inspection of my vehicle, you found and replaced brake lines that were in danger of letting go and causing an accident! Job well done, as usual! And your Courtesy Van Service was appreciated! Honest & trustworthy and reasonably priced...you guys are the "whole package"...Thank You!!

Jan and Vince Negri

Al's Certified Auto Repair replied:
Jan I must say, your review is stellar. I greatly appreciate your confidence in us and will do everything in my power to maintain that trust and confidence. I truely believe that we have to earn your trust each and every time you come in for automotive service. Thanks you very much

Al.

PATRICIA G
I have been to a couple places that ripped me off for parts and service that I didn't need. Since I have been going to ACAR, I have been more than pleased with the service and treatment of the staff. I am always told what they will do, in advance. They have discussed with me anything they have found that needs repairing and given me an estimate before doing anything. When I left my car there for service, they even gave me a ride home and a ride the next day to get my car when it was finished (I've never had that service before). They are pleasant and helpful and take into consideration that I cannot afford expensive parts and repairs. Love this place and have already told several people about the great service.

Al's Certified Auto Repair replied:
Patricia, please allow me to thank you very much for the very kind words. It is always our intention to go above and beyound our customers expectations whenever we assist them with the automotive repair needs. We know that you have choices and are greatful that you have chosen us. Thanks again

RUSSELL S
Excellent service

Al's Certified Auto Repair replied: Thank you for taking some time out of your busy day to fill out our customer satisfaction survey. Thank youfor the nice comments. Al

VIRGINIA E
Your service is always reliable and professional. My Impreza runs smoother after every service - many thanks, Ginny.

Al's Certified Auto Repair replied:
Ginny it is always wonderful when a customer takes the time to fill out our customer satisfaction surveys. It is even more rewarding when kind words are spoken. Thank you for the kind words and I look forward to assisting you inthe future. Thanks again

DENNIS R
I called at 10:00 AM, dropped off the car by 11:00 AM, it was diagnosed by 1:00 PM, it was repaired and ready for pickup by 4:00 PM. All with the ACAR attention to detail and courtesy I've come to expect. Thank you.

Al's Certified Auto Repair replied:
Dennis, your words are very kind. I have printed out your survey and have given a copy of it to every staff member at ACAR. This is the effort we expect and recieve from our employees on a day to day basis. I am very proud of my staff and thank you for recognizing and appreciating their efforts.

Thank you again,
Al Sutherland Jr

LINDA M
Thank you for your consideration of our needs. I feel we always get excellent service.

Al's Certified Auto Repair replied:
LInda I am glad we were able to fulfill your service needs. We always strive to exceed your expectations. Thank you for taking the time to fill out the survey based on your most recent automotive service visit.

Al Sutherland Jr

CYNTHIA H
Everyone did a great job. Good time frame. . Thank you

Al's Certified Auto Repair replied:
Cynthia, Thank you very much for the kind words. It is always our intent to perform your vehicle maintenance in a timely and efficient manner. Thank you again for taking the time to fill out our customer satisfaction survey.

VAL P
U guys are the best!

Al's Certified Auto Repair replied:
WOW! That is very high praise and we will continue to strive to meet or exceed your expectations. Thank you very much.

BILL D
I have recommended you to many friends. Good job at a fair price!

Al's Certified Auto Repair replied:
Bill, I just wanted to take the time to personally thank you for having enough confidence in our ability to service you vehicles, that you have recommended us to others. This is truly advertising that we cannot buy. We will do everything we can to continue meeting or exceeding your expectations and those of the friends, family and neighbors that you have sent our way.

Thanks Again

CAROL F
My mileage has never been so good thank you for the switch to synthic (sp) oil

Al's Certified Auto Repair replied:
Carol, We are glad to hear that the BG oil treatment is helping you get better fuel economy. This will also help the engine last longer and run better for a long time. Thanks for taking the time to fill out the survey and we look forward to meeting or exceeding your expectations on every visit. Thanks Al

JOANN K
Excellent service, as always! A pleasure to do busines with.

Al's Certified Auto Repair replied:
I would like to thank you for taking the time to fill out the customer satisfaction survey. Your kind words are wonderful and will be shared with the staff. We will continue to strive to meet or exceed your expectations. It is always our pleasure to help in the service needs of your vehicle.

Thank you

Al Sutherland

CYNTHIA H
Needed a new filter and it was taken care of from a professional team. Thank you

Al's Certified Auto Repair replied:
Cynthia, Thank you for taking the time to fillout the custoemr satisfaction survey about your most recent servcie visit with us. We know that you have choices when it comes to automotive repair in the Augusta area, and appreciate that you chose Al's Certified Auto Repair.

WILLIAM & PAULA H
Great service and preventative care. Wriitten estimates are given without request.

Al's Certified Auto Repair replied:
Thank youvery much for the kind words. It is always our intention to show you that value added service. It is our pleasure to assist you in the care of you automobile.

Al Sutherland Jr

JERRY N
Well Done! There almost no "shimmy" when driving. I would have suspected it to have been caused by the worn bearing.

Al's Certified Auto Repair replied:
Jerry, Thanks for taking the time to fill out the customer satisfaction survey. I think you are correct the majority of your "shimmy" was caused by the severely worn wheel bearing and the loose ball joint. We may want to balance the tires, in attempt to remove any remaining "shimmy".

Thanks

WILLIAM & PAULA H
Great service and confident in the quality of heir work. Satisfaction is always guaranteed.

Al's Certified Auto Repair replied:
Thnak you for taking the time to fill out the survey and you are correct; our repiars are warranted for up to 36 months or 36,000 miles. This warranty is nationwide. Some repairs carry a lifetime parts warranty as well.

Thanks Again

TOM D
the truck is finally fixed. thanks Tom Doucette

Al's Certified Auto Repair replied:
Tom, Thank you for the feed back. I am glad we were able to fix your truck when no body else was able too.

Thanks Again

HERBERT H
We were very pleased with the service we received. Your company is honest and professional. Thank you

Al's Certified Auto Repair replied:
Thank you very much Mr. Hall for the kind words. Integrity was defined to me as "doing the right thing when no one is watching". I have always used this in running my business, Thank you for noticing.

Al Sutherland

MIKE L
You performed nice work at fair prices. I felt like, overall, I was treated fairly and didn't have to worry whether I was being charged for services I didn't need. You guys have become my family mechanic.

Al's Certified Auto Repair replied:
Wow that is wonderful Mike, I am very pleased to hear that you have come to trust us enough to be your automotive repair shop of choice. I see; however, that we have more to do to earn that 5 star rating from you though. I just want you to know that we really do appreciate your business and your vote of confidence. Thank you very much

Al Sutherland Jr

COLLEEN S
They looked at my car right at the time I had been told. And the car part works just fine now.

An anonymous customer
Not only did A.C.A.R. fix my truck earlier than what was originally thought. It was less than originally quoted and the truck runs GREAT!!!!! Thank you Al and your team!!!!!!

Al's Certified Auto Repair replied:
Thank you for the very kind words, your satisfaction is one of our top prioritys. Thanks Al Sutherland Jr

DAVID M
One of your technicians got grease and what looks like ashes on my fiancés interior. Needless to say that was her first and last time bringing her car to ACAR and possibly mine as well. $30 for a tire rotation is ridiculous when I get mine for free because I bought tires at town fair. The quality of work seemed to be good aside from these other issues. Time spent on the appointment wasn't quick but at least not long either.

Al's Certified Auto Repair replied:
As I indicated in my phone call, with you, I am terribly sorry that this happened. The technicians are to use seat covers, floor mats and wash their hands before getting into any customers automobile. They are not allowed to smoke in the shop, nor in the customers? vehicles. I am sorry that you did not take me up on the offer to have the vehicle completely detailed. This was the very least I could offer. I appreciate you taking the time to let me know of this experience and I can assure you that we have reviewed all of our policies and procedures and that we will be diligent to make sure that this does not happen again. I am pleased that the work was performed to your satisfaction; and again apologize for the inconvenience caused by the grease.

Al Sutherland Jr

PETER & SARA L
Fast competent service. Noticed my care was running rough and suggested new plugs. Had the work done at a reasonable price and my care runs awsome!!

Al's Certified Auto Repair replied:
Peter, Thank you for the kind words. I am glad the technician spotted the problem before it got worse and caused additional damage to the vehicle. I am glad that the vehisle is running great. Thanks

Al Sutherland Jr

NANCY A
I was told it would cost me $60.00 to get my headlights polished. .I bought a kit and they are great. cost $10.00

Al's Certified Auto Repair replied:
Yes I understand that you can purchase a DIY kit for around $10.00-15.00, and you can do the job yourself. I on the other hand also have to pay the technician for his hour of work and also have to warranty the repair; therefore, I feel that the $59.95 we charge for this procedure is resonable. Congratulations on doing the repair yourself and I applaud you for taking on the task and it sounds as if you were successful. I also want you to know that I appreciate the time you took to respond to the survey and your comments. Thanks again

MATT P
Timely service and great quality work! Thank you Al and team!

Al's Certified Auto Repair replied:
We strive to meet you time expectations when you come in for repair work. Our technicians training is designed to keep them current with the latest technology, I am glad that you noticed that in the quality of the repairs to your vehicle. Al

ED H
A bit frustrating wit the air conditioning, but all in all a gray job. Thanks!

Al's Certified Auto Repair replied:
Ed I apollogize for it taking to visits to fix you air conditioning system completely. I trust that everythign is still working fine. Thank you for taking the time to give us feed back .

CYNTHIA H
Im always treated right and everyone is professional

Al's Certified Auto Repair replied:
Our staff goes through continuous training to make sure you always get proffesional, courteous service. I am happy that you noticed. We will strive to maintain or exceed your expectations on every visit.

GLORIA F
I was treated very well by the service guy, he was able to save me some money by not replacing the entire brakes, I appreciated his honesty. I was quoted much higher cost at the dealership and tne savings was substantial, thanks for that. I'll be back for future service and will recommend you to others.

Al's Certified Auto Repair replied:
Your comments are very nice. Our staff has been trained to find the best, most cost efficient manner to repair your vehicle. I am glad they were able to save you money. They will continue to do this on all of your visits.

COLLEEN S
Everyone was very polite. They were careful to make sure I understood what the job entailed and what the cost might be. They called when and for the reason they had said they would. Although there seemed to be some concern about other possible problems noted, there was no pressure to have them do more work on my car.

WILLIAM & PAULA H
I was scheduled for an oil change but switched it to my 90,000 factory check up after receiving an e-reminder that the car was due. I really like the fact that service notices and reminders are computer based. The service was completed in four hours. I received a ride to and from my place of work to retrieve my vehicle. It could not be more convenient. It seems to me that the cost of service is on the high side but you get what you pay for. At least when I have my car serviced here, I know that the work is well done and my car is being well taken care of which, to me, makes the ride more reliable. That's important to me because I travel in my job.

Al's Certified Auto Repair replied:
First allow me to thank you for taking the time to fill out the survey. Your responses are wonderful. I am glad to know that the systems set in place to make your service experience great are working. With the repairs performed on your vehicle, comes the 3yr 36,000 miles nationwide warranty. I am glad that the service experience was a good one for you and I look forward to working with you in the future.

YVONNE C
This is my 2nd trip and i love this place that my niece recommended to me. Great prices and customer service, can't beat it.

Al's Certified Auto Repair replied:
Well thank you very much for the very kind words, and welcome to the ACAR family. We look forward to working with you in the future. By the way you have a really smart niece.

JERRY N
Well handled service from Rod and the guys in the service area. I plan to schedule an appointment very shortly to follow-up on work for which estimates were provided.

Al's Certified Auto Repair replied:
Thank you very much for taking the time to fill out the survey. I am always greatful to know that our customers are willing to take a few minutes to let us know how we did. Thanks

CYNTHIA H
Again they were all professional and Im glad I had the tires rotated. Good job!

DAVID K
As always the appointment went fine. Right now I'm waiting on a quote from ACAR on the work that needs to be done. I'm looking forward to this estimate and was promised the quote via email in a day or 3 from this last appointment. As Always Thank You... I really appreciate the shuttle service

RAY S
Always friendly, always courteous, always on time, always helpful, and especially always very knowledgeable. Feels more like coming home than going to a maintenance shop. Thanks

Al's Certified Auto Repair replied:
Ray I am very appreciative of your kind words, I know that you have a choice when it comes to servicing your vehicle. Everyone here works very hard to make each and every experience the very best that it can be. Your kind words indicate that the Al's Certified Auto Repair family was able to do that for you. I will certainly share your review with all of them and thank you very much for taking the time to submit your review.

CYNTHIA H
The whole crew at ACAR treated with respect and my car was taken care of in a timely manner. Acar is the place that I will always go to. Thankyou

Al's Certified Auto Repair replied:
It is wonderful, when customers feel this good about coming to ACAR. We take each visit by our customers as an opportunity to shine. We will continue to strive to offer the very best service visit possible. Thanks again for the very positive review.

An anonymous customer
The vehicle was competently serviced and returned in short order. Additional service options were presented fully so decisions could be made. In short, an excellent experience and result.

CYNTHIA H
I arrived at 10;10 and I was greeted with a frienly hello. It didnot take so long and I appreciated it. THankyou

Al's Certified Auto Repair replied:
Thank you for the kind feedback. We appreciate when customers/ friends come in to see us and we make every effort to meet or exceed your expectations. I am glad that we were able to do that for you on this last visit. We will continue in our efforts to offer the very best service. Thanks again

Al Sutherland JR.

BRIDGET C
This business is as professional as you can get, as they are polite, patient and hundred percent honest! I do all my repairs and will most likely by a car through Al certified auto repair because once again it just doesn't get better than this!

Jim Johnson

Al's Certified Auto Repair replied:
Thank you for the kind words. We take great pride in the level of integrity, everyone of, our employees displays. Your satisfaction is truly our number one goal. It is not every day that we get a comment such as this. Earning the trust and loyalty of our customers is a high priority. Thank you again for the kind words.

An anonymous customer
They fixed my heater lickity split in addition to supplying me with a free inspection notifing me of cracked worn belts.

Al's Certified Auto Repair replied:
Todd thank you for taking the time to write a review. It pleases me to know that the work was performed in a timely fashion and that the courtesy check was able to let you know of a problem before it left you stranded. Wish you the best and again thank you for writing the review.

CLIFF R
AWESOMe as always, helpful, friendly, fair!!!

Al's Certified Auto Repair replied:
Thank you for the very kind words Cliff, we always strive to exceed our customers expectations.

MARY LOU T
As usual the service I received was fine. No surprises which is nice. Personnel was professional and friendly. This is my regular place to have all my vehicles take care of no matter what needs they have.

Mary Lou

Al's Certified Auto Repair replied:
Mary Lou, I would like to take this opportunity to thank you for taking the time to post a survey. I am always concerned about what our customers have to say. Your kind words will help people as they make their decision of where their vehicle's service needs should be met. Thanks Again Al

CYNTHIA H
Acar staff are always professsional and they do a good job.

ELLEN N
Every one was very nice and joked around as I like to do. Al was very helpful telling me and showing me what might be wrong with my daughter-in-laws car. They could make a fresh pot of coffee in the afternoon. There is only in n in my name.

Ellen

Al's Certified Auto Repair replied:
Ellen, thank you for the kind words. Your comment about the coffee has been heard. We are currently changing over to the Keurig one cup coffee system. So the next time you come in a fresh cup of coffee will only be seconds away. I have also taken care of the second n. Have a great holiday.

An anonymous customer
Always more than satisfied with the service. Keep it up. Frank (Dennis) Burkett

An anonymous customer
your staff including you are greet.See at bowling next week take good luck get your 300 game. thank you

MARY LOU T
As usual the work performed on my car was excellent. The price was right and the staff at A.C.A.R. was friendly and professional. Great Job!

CYNTHIA H
I appreciate the work ethic that Acar has and I will continue to bring my car to get fixed.

An anonymous customer
you guys are great to have even becky.

CYNTHIA H
Very efficent work ethic and was very pleased with the results.

PAUL C
As usual, work was done as promised.

An anonymous customer
you guys are great. thank you all

CYNTHIA H
It is always a pleasure coming to Acar for work on my car. I really appreicate the professional way everyone is. Thank you for being you.

An anonymous customer
Always pleased with the quality of your work and the people that are part of your business

Paula Hutton
I have been using Al's certified for over three years for two cars. The service is excellect. The written estimated match the bill when it's time to pick up your car. They are proactive letting you know what needs to be done now and what will be coming up in the future. They give a AAA discount and will drop you at work and pick you up when your car is finished. I am confident that the work on my car is done well and the upkeep and repairs make it a safe vehicle to drive. I put a lot of trust in them and they come through every time.

Al's Certified Auto Repair replied:
Paula your kind words are greatly appreciated. The staff here strives hard to exceed your expectations and we are very grateful when our loyal customers feel comfortable telling others about us.I appreciate your trust and confidence and do not take that lightly. We will continue to offer you and others the very best service possible. Than

Al Sutherland Jr
Owner

DONALD C
extremely good repair shop with excellent service.